Table of Contents

Refund Policy

Refund & Cancellation Policy

Our policies and procedures for refunds and cancellations.

Key Points

Cancellation ≠ Refund

Cancelling a service does not automatically grant a refund. These are separate processes with different requirements.

24-Hour Request Window

Refund requests must be submitted within 24 hours of purchase through billing website or Discord with valid reasons.

5-7 Days Processing

Approved refunds are processed within 5-7 business days depending on payment gateway.

1

Cancellation vs Refund Policy

Cancelling a service does NOT automatically entitle you to a refund. Cancellation simply stops future billing cycles. Refunds are separate processes that require valid justification and proper request procedures through our official support channels.

2

Refund Request Requirements

Refunds are only available through formal requests submitted within 24 hours of purchase for valid reasons such as technical issues, service failures, or billing errors. Requests must be submitted through our billing website ticket system or official Discord support channels with detailed justification and supporting evidence.

3

Service Quality Issues

Refunds may be considered if we fail to deliver the promised service quality, experience significant downtime beyond our SLA, or encounter technical issues that prevent service delivery. Customers must report such issues within 7 days of occurrence with proper documentation.

4

Billing and Payment Errors

Refunds for billing errors, duplicate charges, or unauthorized transactions will be processed after verification. Customers must provide transaction details and supporting documentation. Payment disputes must be reported within 30 days of the charge.

5

Non-Refundable Services

Setup fees, domain registrations, SSL certificates, and custom configuration services are non-refundable. Services that have been actively used for more than 24Hrs are generally not eligible for refunds unless there are exceptional circumstances.

6

Refund Review Process

All refund requests undergo a comprehensive review process including technical analysis, usage verification, and policy compliance check. Our team reserves the right to request additional information or documentation before processing any refund request.

7

Partial Refunds

Depending on service usage, time elapsed, and circumstances, customers may receive partial refunds rather than full refunds. The refund amount will be calculated based on unused service time and applicable deductions for setup costs and resource allocation.

8

Processing Time and Payment Gateway Dependencies

Approved refunds will be processed within 5-7 business days, depending on the payment gateway and banking procedures. Credit card refunds may take 5-10 business days to appear on statements, while PayPal and other digital payment refunds typically process within 3-5 business days. Processing times may vary during holidays or due to banking delays.

Important Notice

Cancelling a service does not automatically entitle you to a refund. Refunds require separate formal requests through proper channels with valid justification.

  • Cancellation and refunds are separate processes
  • Refund requests must be made within 24 hours via billing website or Discord
  • Valid reasons and documentation required for all refund requests
  • Processing time: 5-7 business days depending on payment method

Need to Submit a Refund Request?

Submit refund requests within 24 hours of purchase through our billing website ticket system or Discord support channels. Ensure you have valid reasons and supporting documentation.

Submit Refund Request